TURCHI · Support
We're here. Always.
Technical support, spare parts, sales or training — whatever you need, the TURCHI team responds within 15 minutes. Because a stopped pile driver means a stopped job site.
CONTACT US
Choose your preferred channel
Four ways to reach us. Same response speed.
Phone
Speak directly with our team. Available Monday to Friday.
+39 3406145498Mon — Fri: 08:00 — 12:30 / 13:30 — 17:00
WhatsApp Service
Write to us on WhatsApp for technical and after-sales support. Send photos of the problem or the part you need.
+39 340 327 4734Replies within 15 minutes during business hours
For detailed requests, quotes or technical documentation. Attach files up to 10 MB.
commerciale@turchi.pr.itResponse in 15 minutes
Online form
Fill out the form below with all the details. Your message is automatically routed to the right department.
Average response time: 15 minutes
Available 24/7
DEPARTMENTS
Each department, a dedicated team
Your request goes directly to whoever can solve it. No switchboards, no waiting.
WRITE TO US
Send your request
Fill out the form and you'll receive a response from the relevant department within 15 minutes during business hours.
15 min
Average first response time
During business hours (Mon-Fri 08:00-12:30 / 13:30-17:00)
Direct contacts
Service hours
WHERE WE ARE
TURCHI Headquarters
Pilastro (PR), in the heart of Emilia's mechanical district.
FAQ
Quick answers
The most common questions about TURCHI support.
Our average first response time is 15 minutes during business hours (Mon-Fri 08:00-12:30 / 13:30-17:00). For urgent requests with a machine down, our technical team contacts you with immediate priority.
Yes. Our team can perform remote diagnostics via phone, WhatsApp (with photos/videos) or through the remote monitoring system installed on newer machines. We often solve problems without needing an on-site visit.
You can request parts through the form on this page (selecting "Genuine Parts" as the department), or by visiting the dedicated Genuine Parts page. Our team identifies the part, checks availability and ships it to you within 48 hours.
Yes. The TURCHI service network covers all of Europe with specialized technicians. For interventions in Italy, average times are 24-48 hours from the request. For Europe, timing varies by destination, but we always guarantee maximum speed.
Yes. We offer operator training courses (basic and advanced machine use), maintenance technician training (routine maintenance and fault diagnosis) and technical updates on new models. Training can take place at our facility, on-site, or online.
All TURCHI models currently in production and discontinued: 300F, 260F, 160, BACCO, Pile Carrier and all previous versions. If you have a TURCHI machine, we have the parts and expertise to support you.
Absolutely. Our facility in Pilastro (PR) includes the production plant and a showroom with demonstration machines. You can book a visit by contacting us at +39 3406145498 or through the form on this page.
Yes. TURCHI scheduled maintenance contracts include periodic interventions (500h, 1000h), supply of genuine maintenance kits, priority on urgent interventions and machine condition monitoring. Contact us for a customized quote.
250+
Active machines in Europe
1h
Maximum response time
48h
Parts delivery in Europe
98%
Client uptime rate
TURCHI · Always by your side
Don't stay in doubt. Write to us.
Whether it's a quote, an urgent spare part or a simple question — the TURCHI team is just a phone call away.
