How do I order spare parts?

You can request parts through the form on this page (selecting "Genuine Parts" as the department), or by visiting the dedicated Genuine Parts page. Our team identifies the part, checks availability and ships it to you within 48 hours.

Do you perform on-site interventions across Europe?

Yes. The TURCHI service network covers all of Europe with specialized technicians. For interventions in Italy, average times are 24-48 hours from the request. For Europe, timing varies by destination, but we always guarantee maximum speed.

Do you provide training for our operators?

Yes. We offer operator training courses (basic and advanced machine use), maintenance technician training (routine maintenance and fault diagnosis) and technical updates on new models. Training can take place at our facility, on-site, or online.

Can I get support for a TURCHI BACCO even though it is not in the online catalogue?

Yes. The TURCHI BACCO is still produced and supported, but it is not offered in the site's visible range. For parts and support, tell us model, serial number and problem; we also support 300F, 260F, 160 and Carretto Portapali. For a new machine for agriculture the first proposal is the 300F.

Can I visit the facility and showroom?

Absolutely. Our facility in Pilastro (PR) includes the production plant and a showroom with demonstration machines. You can book a visit by contacting us at or through the form on this page.

Do you offer scheduled maintenance contracts?

Yes. TURCHI scheduled maintenance contracts include periodic interventions (500h, 1000h), supply of genuine maintenance kits, priority on urgent interventions and machine condition monitoring. Contact us for a customized quote.

We're here. Always.

Technical support, spare parts, sales or training — whatever you need, the TURCHI team responds within 15 minutes. Because a stopped pile driver means a stopped job site.

commerciale@turchi.pr.it

Choose your preferred channel

Four ways to reach us. Same response speed.

Phone

Speak directly with our team. Available Monday to Friday.

Mon — Fri: 08:00 — 12:30 / 13:30 — 17:00

WhatsApp Service

Write to us on WhatsApp for technical and after-sales support. Send photos of the problem or the part you need.

Replies within 15 minutes during business hours

Email

For detailed requests, quotes or technical documentation. Attach files up to 10 MB.

commerciale@turchi.pr.it

Response in 15 minutes

Send email

Online form

Fill out the form below with all the details. Your message is automatically routed to the right department.

Average response time: 15 minutes

Available 24/7

Go to form

Each department, a dedicated team

Your request goes directly to whoever can solve it. No switchboards, no waiting.

Sales & Quotes

Request a quote for new machines, rental or refurbished equipment.

Technical Support

Support for breakdowns, maintenance, remote diagnosis and on-site interventions.

Genuine Parts

Order spare parts, maintenance kits and consumables for all TURCHI models.

Training

Operator courses, maintenance training and on-site technical updates.

Request support

Fill it in 30 seconds. We will get back to you.

Reply within 15 minutes No commitment

15 min

Average first response time

During business hours (Mon-Fri 08:00-12:30 / 13:30-17:00)

Direct contacts

commerciale@turchi.pr.it service@turchi.pr.it

Service hours

Monday — Friday 08:00 — 12:30 / 13:30 — 17:00

Saturday Closed

Sunday Closed

Headquarters

TURCHI Daniele SRL

Via Ugo la Malfa, 51

43013 Pilastro (PR)

Italy

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TURCHI Headquarters

Pilastro (PR), in the heart of Emilia's mechanical district.

Via Ugo la Malfa, 51 — 43013 Pilastro (PR)

Industrial area of Pilastro, Langhirano (PR)

Production facility + machine showroom

Frequently asked questions

Can't find what you're looking for? Browse the full FAQ list . Reach out via a support request or email us at commerciale@turchi.pr.it.

Our average first response time is 15 minutes during business hours (Mon-Fri 08:00-12:30 / 13:30-17:00). For urgent requests with a machine down, our technical team contacts you with immediate priority.

Yes. Our team can perform remote diagnostics via phone, WhatsApp (with photos/videos) or through the remote monitoring system installed on newer machines. We often solve problems without needing an on-site visit.

250+

Active machines in Europe

Maximum response time

48h

Parts delivery in Europe

98%

Client uptime rate

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Genuine Parts

Delivery in 48h across Europe

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FAQ

30 answers to your questions

Don't stay in doubt. Write to us.

Whether it's a quote, an urgent spare part or a simple question — the TURCHI team is just a phone call away.

Response in 15 minutes

Support in 55+ countries

Genuine parts in 48h

We're here. Always.