Always know when to reach us.
Clear hours, clear channels, and WhatsApp support. Because when your pile driver stops, every minute counts.
Mon — Fri, 08:00 — 12:30 / 13:30 — 17:00
All TURCHI departments are open Monday to Friday. Saturday and Sunday closed.
Need help? Message us on WhatsApp.
We know a stopped pile driver means a stopped jobsite — and that costs money. WhatsApp is the fastest channel for technical support: send photos, describe the issue, and get guidance quickly.
Message us on WhatsApp
Send a message to the support WhatsApp number with the machine model, the serial number and a description of the problem.
Send photos or video of the fault
A picture is worth a thousand words — it helps us diagnose faster.
Get guidance
Our technical team replies during business hours with diagnosis and next steps.
Direct contacts
Phone availability:
Mon — Fri, 08:00 — 12:30 / 13:30 — 17:00
Typical email response time:
Within 15 minutes
We work across time zones
TURCHI headquarters runs on CET (Central European Time), but our customers work from Romania to Australia. For requests outside European hours, email or WhatsApp anytime — we will reply as soon as we reopen.
Languages supported
Current time at TURCHI HQ
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CET (Central European Time)
Frequently asked questions
Can't find what you're looking for? Browse the full FAQ list . Reach out via a support request or email us at commerciale@turchi.pr.it .
Outside office hours you can leave a voicemail or message us on WhatsApp. We will get back to you first thing when we reopen.
No, we are closed on Saturdays and Sundays. All TURCHI departments are open Monday to Friday, 08:00 — 12:30 and 13:30 — 17:00.
Our typical response time is about 15 minutes during business hours. Emails sent at the weekend or outside hours are handled first when we reopen (Monday morning or the next business day).
We reply in Italian, English, German, Romanian, French, Spanish, and Polish. For customers in other time zones, email and WhatsApp are handled when we reopen.
Every request sent via the online form gets a reference number. Use it to check status by phone, email, or WhatsApp. We are working on a customer portal for automatic tracking.
Do not wait. Contact us now.
Whether it is Monday morning or Friday afternoon — there is always a way to reach us.
